Customer satisfaction is essential, and it’s crucial for dealerships, garages and other players in the automotive industry to find effective ways of communicating with their customers and offering them a pleasant experience.
Our solution responds precisely to these needs, offering optimized communication tools and facilitating communication management.
To find out more about our SMS or Rich SMS services, and how you can integrate these solutions into your systems using our application programming interfaces (APIs), we invite you to explore the following resources.
As a player in the automotive sector, you can easily take advantage of our advanced features to improve your communication, strengthen your customer relations and optimize your business.
Speed and reliability: With our solution, you can send instant SMS messages to your customers, guaranteeing fast, reliable communication.
Whether you’re informing customers of vehicle availability or reminding them of an appointment, you can rely on our messaging system to deliver your messages in real time.Rich SMS: Our solution lets you create rich SMS messages with links to customizable web pages. This enables you to share detailed information, exclusive promotions or discount vouchers with your customers. This feature adds an interactive dimension to your messages and offers a more engaging customer experience.
Process automation: Our solutions automate repetitive tasks, reducing human error and freeing up time for higher value-added activities.
Resource optimization: thanks to real-time data analysis, companies can better manage their resources, improve logistics and reduce operating costs.
Message personalization: Our solution lets you personalize your messages by including the first name, last name or other information specific to each customer. This creates a personalized experience and strengthens the bond of trust with your customers.
Proximity and responsiveness: Thanks to instant messaging, you can communicate quickly with your customers when they need you. Whether it’s to answer their questions, inform them of updates or assist them with any queries they may have, you can offer a responsive, local service.
Driving towards high-performance
automotive communications
Once a customer has ordered a vehicle or made a reservation, our solution enables you to send a personalized SMS to inform them of the availability of their vehicle. This optimizes inventory management and ensures proactive communication with your customers.
You can use our solution to inform your customers about special promotions, open days or special events organized by your car dealership. Send targeted SMS messages to attract your customers’ attention and drive traffic to your showroom.
Regular vehicle maintenance is essential to keep your vehicles running smoothly. Sending appointment and service reminders by SMS reduces oversights and improves customer satisfaction. You can even include a discount coupon in the enriched SMS to encourage customers to carry out their servicing with you.
Once a customer has placed an order for a vehicle, our solution enables you to keep them informed of the progress of their order and the scheduled delivery. Send automated SMS messages to give them updates on the progress of their order, and to provide them with the necessary delivery information.
Our solution can also be used to improve after-sales service and customer support. Send SMS messages to confirm service appointments, inform customers of the progress of repairs, or keep them informed of new parts availability. This helps build customer trust and loyalty.
Send SMS satisfaction surveys to customers after their visit or purchase. Gather feedback quickly and easily, and assess the quality of your services. Enriched SMS messages can include links to online surveys to facilitate customer participation.
A channel rightly in demand
The use of SMS messaging as a communication tool has proven its effectiveness and positive impact on business results. By using our solution, you can take advantage of these benefits to improve your communication, strengthen your relationship with your customers and boost your business results.
Contact our teams and let them guide you to the ideal solution.